Refund policy
Return & Refund Policy — Graves & Waves
Last updated: June 2026
All Sales Are Final — Made-to-Order Products
All products sold at Graves & Waves are custom, print-on-demand items made specifically for you. Because each item is produced on demand, we do not accept returns or exchanges for:
- Wrong size or color ordered
- Change of mind
- Items that don't match personal taste or expectations
Please review sizing guides carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a manufacturing defect, or is incorrect, we will make it right. Contact us within 7 days of delivery with:
- Your order number
- A clear photo of the issue (and a photo/video showing all affected items if multiple products are involved)
We will arrange a free reprint or a refund depending on the situation.
The following are not considered defects:
- Minor print placement variations within 0.5 inches (standard for DTG printing)
- Slight variations in embroidery stitch density
- Temporary faint odor or pre-treatment residue on DTG garments
- Size deviations of less than 1 inch from the size guide
Lost Packages
If your package appears lost, please contact us within one week after the estimated delivery window ends:
- Domestic US orders: 15 calendar days from ship date
- At this time we are not shipping internationally
Before reaching out, please verify your shipping address and check with your local post office, as packages are sometimes held for pickup.
Undeliverable / Returned Packages
If a package is returned due to an incorrect or incomplete address provided at checkout, we may offer a partial refund or arrange a reprint at your expense. Please double-check your shipping address before placing your order.
Contact Us
To report an issue, email us at graves13waves@gmail.com or use the contact form on our website. Please include your order number and photos of any defective items.